Can your e-scooter be folded?
The Eleglide scooters can be folded. The folding process can be easily done in 5 seconds.
Can the battery be dismantled?
Yes. But we suggest you don’t dismantle it until you need a new replacement. And we have replacement batteries for sale. You can buy one from our online shops or any of the official distributors.
What information is shown on the dashboard?
The information shown on the dashboard includes speed, gear, odometer, battery bar, cruise control mark, error code and zero/non-zero start.
Can I ride my Eleglide scooter in the cold weather?
Riding in low temperatures can affect the performance of the scooter. When used at room temperature 25℃, the battery range and performance are at their best; whereas using it at temperatures below 0℃ can decrease its range and performance. Typically, at -5℃, the range can be half that of the same battery at 25℃. Battery range will recover when temperature rises. Charge the battery after each ride and avoid draining the battery completely. And it is important to store the scooter in a cool and dry indoor place when you’re not using it.
Can electric scooters be used in the rainy day?
Eleglide scooters are all at IPX4 waterproof level. Riding on a drizzling day for a short while is acceptable. But riding it on rainy days for a long time is not suggested. If an e-scooter gets soaked, the battery will probably be damaged. Thus, we suggest you try not to use e-scooters on rainy days.
How can I clean my Eleglide scooter?
We suggest you use a soft and wet cloth to wipe the mainframe clean. Dirt hard to remove can be scrubbed with a toothbrush and toothpaste, then cleaned with a soft and wet cloth. Do not wash your e-scooter with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of your e-scooter. Do not wash your e-scooter with a power washer or hose.
How do you brake? How many braking modes are on this electric scooter?
Eleglide e-scooters are all equipped with a disc braking system. The scooters can be stopped by holding their brake levers that trigger the disc brakes.
Model | Braking System |
S1 | Rear Disc Brake |
S1 Plus | Rear Disc Brake |
D1 | Front & Rear Disc Brakes |
D1 Master | Front & Rear Disc Brakes |
How much is the payload of MAX? Can people overweight ride it?
The maximum payload is 120KG (264lbs). People weighing over 120KG (264lbs) will not be recommended.
Is the scooter height adjustable?
Yes. ELEGLIDE e-scooters all have adjustable heights, and the D1 model also has a height-adjustable seat that can be adjusted with 65-78cm.
Model | Adjustable Height |
S1 | 94-118cm |
S1 Plus | 94-118cm |
D1 | 96-119cm |
D1 Master | 96-119cm |
Can I go uphill more than 20%?
For your safety concern, Eleglide S1 and S1 Plus are not suggested to go uphill over 20%. But Eleglide D1 and D1 Master can go uphill more than 20%.
Model | Uphill |
S1 | 20% |
S1 Plus | 20% |
D1 | 25% |
D1 Master | 30% |
How to charge my e-scooter?
You can charge your e-scooter by plugging in the charger unit and connecting the charger to a standard wall outlet.
What type of battery does Eleglide e-scooter use? How long is the battery life? How long will it take fully charged? How long does full battery last, riding?
Eleglide e-scooters all use 18650 lithium-ion batteries that can live for 300-500 cycles. Normally, a fully charged battery should retain power for 60-120days. A low-power battery should retain power for 30–60 days. Remember to charge the battery after each use. Completely draining the battery may cause permanent damage to the battery.
Model | Charging Time |
S1 | 3-4H |
S1 Plus | 6-7H |
D1 | 9-11H |
D1 Master | 10-12H |
Where to get my e-scooter fixed if I live in Europe?
Hi there. We have a professional after-sales service team that can offer you solutions anytime and local maintenance service teams in Europe that can help to fix your e-scooter problems. For more information please contact our customer service email: support@eleglide.com